A major setback was experienced by the Brihanmumbai Electric Supply and Transport (BEST) undertaking after its proposed financial assistance package of ₹1,000 crore for the financial year 2026-27 was withheld by the Brihanmumbai Municipal Corporation's standing committee. The decision was taken amid increasing concerns regarding passenger safety, operational efficiency, and the organisation's worsening financial condition.
The delay was triggered by a series of accidents involving BEST buses, with particular attention being drawn to a recent incident in Dadar. In that accident, a BEST bus was reported to have collided with multiple vehicles, resulting in the loss of one life and injuries to six others. Questions were subsequently raised regarding driver training standards and safety practices followed within the undertaking.
During committee discussions, concerns were expressed about the growing dependence on wet-lease buses, which are operated through private contractors. Allegations were made that drivers were being permitted to operate buses without undergoing the full training period traditionally required. Accountability was sought not only from drivers but also from contractors responsible for recruitment and deployment.
The quality of public transport services provided by BEST was also questioned. It was argued by several members that substantial financial assistance had been extended to the undertaking over the years, yet noticeable improvements in services had not been witnessed. Public safety, service reliability, and operational transparency were highlighted as areas requiring immediate attention.
Financial management issues were also brought into focus. It was revealed that a portion of the proposed assistance package, amounting to ₹93.78 crore, would be adjusted against property tax dues allegedly owed by BEST. As a result, the actual aid expected to be received would be reduced to approximately ₹906.21 crore. Clarification was also sought regarding whether these liabilities were associated directly with BEST or with private entities involved in commercial developments on depot land.
Further concerns were raised regarding employee welfare. Outstanding dues exceeding ₹3,500 crore, including gratuity and other retirement-related benefits, were highlighted. Questions were asked about whether the proposed financial support would be directed toward settling employee obligations or used for other operational requirements.
Several recommendations were proposed during the discussions. The commercial redevelopment of BEST depots was suggested as a means of generating additional revenue. Fare rationalisation was also recommended to strengthen financial sustainability and reduce dependence on external assistance.
Despite the criticism, it was acknowledged in the proposal that financial assistance remained necessary to stabilise BEST's operations. Improvements in passenger services, debt reduction, financial restructuring, and long-term self-sufficiency were identified as key objectives. It was emphasised that a comprehensive revival plan would need to be implemented if the undertaking was to overcome its financial challenges and achieve sustainable growth in the future.