Chennai-based Freshworks to open a data centre in Mumbai

A new data centre in Mumbai will be opened for its cloud-based customer engagement software product – Freshdesk


Freshworks on Wednesday announced the opening of a new data centre in Mumbai for its cloud-based customer engagement software product – Freshdesk. The Chennai-based company said that the data centre would provide additional security for its Indian customers.

This is the company’s fifth data centre globally, and second in the Asia-Pacific region. The other locations are Virginia in the United States, Dublin in Ireland, Frankfurt in Germany, and Sydney in Australia.

India is our third largest market and we are committed to growth on our home ground. When we started scaling in the mid-market industry, we realised that the data centre is an important requirement for customers especially in the health and financial industries,” S T S Prasad, senior vice-president of engineering, Freshworks.

Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India.

Freshdesk’s customers in India include Saavn, Decathlon, Grofers, Lenskart, Oyo Rooms, Byju's, and Goibibo. With this announcement, Freshdesk’s India customer list is only likely to grow, the company said in a statement.

Freshworks CEO Girish Mathrubootham said the new Mumbai data centre is a testament to India’s growth potential.

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