In a significant step towards enhancing emergency medical services, Central Railway has been operating the Doctors on Call service, a 24/7 medical assistance program, to cater to the health needs of passengers in case of medical emergencies during their journey.
Central Railway’s Doctor-on-call teams have attended and provided medical assistance to a total of 2,019 passengers during the period 1.6.2024 to 31.7.2024. This includes 815 passengers in Nagpur division, 587 passengers in Bhusaval division, 297 passengers in Pune division, 236 passengers in Solapur division and 84 passengers in Mumbai division.
In a commendable display of compassion and dedication, a team of doctors on call attend to passengers in need of medical attention on board.
Passengers in need of medical attention or in medical emergency during their journey can avail the services of Doctors to attend to them in train at the next arriving station through RailMadad, or by approaching the Train Conductor / Travelling Ticket Examiner or Train Manager. A message is sent from Railmadad or through the Train Conductor/ TTE/ Train Manager to the on duty Station Manager of the next arriving station where a medical team of Doctors and Paramedics are ready to attend.
Medical aid is immediately provided and in case of any major problem the passenger can avail medical aid at the nearest hospital.
In a recent incident a passenger travelling by Train no 22114 Kochuveli-LTT Superfast exp from Madgaon to LTT experienced chestpain. His kin appealed for help through RailMadad. Deputy Station Superintendent of LTT along with a medical team provided timely assistance and helped reach the passenger to the nearest hospital in crucial time. The said passenger received timely medical aid and was saved.
In another case a woman who was aboard the 17412 Kolhapur-Mumbai Mahalaxmi Express on 6.6.2024, experienced labour pains when the train departed from Lonavala. CR authorities promptly swung into action, a team was ready at Karjat where the lady was taken to the hospital where she delivered a healthy baby girl.
In yet another remarkable case the Ticket Checking Staff of 12293 LTT-Prayagraj Duronto Express, on 3.4.2024, with the help of a fellow passenger, assisted a woman in delivering her baby onboard.
There are numerous such incidents where CR team by its swift action has provided much needed relief to needy passengers.
Central Railway is proud of its Medical department, its Doctors on Call team for their swift response and expert care and all the staff who put in their best efforts to attend to medical emergencies and help save lives at short notice.
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