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Mumbaikars Can Soon Register Their Civic Complaints On Ward-Wise Helpline Numbers

It has been reported that once the current term of the elected corporators ends on March 7, the helpline numbers for each of the 24 wards will be issued.

Mumbaikars Can Soon Register Their Civic Complaints On Ward-Wise Helpline Numbers
SHARES

According to the latest reports, the Brihanmumbai Municipal Corporation (BMC) is looking to launch a ward-wise helpline number to assist citizens in registering their civic complaints as well as resolving their local issues effectively.

It has been reported that once the current term of the elected corporators ends on March 7, the helpline numbers for each of the 24 wards will be issued.

An official from the civic body was quoted in accounts elaborating on how people can call and register their complaints. However, the current helpline number, 1916 can be utilized for civic complaints.

Generally, the citizens would go to their local corporators for assistance with civic issues. These issues tend to revolve in the purview of waste management, sewage management, water supply and encroachment, amongst others.

The official remarked that while the corporators will be active even after their terms completes, the helpline will help directly address civic issues.

Earlier the BMC had launched a WhatsApp Chatbot that entails a variety of services. It can be accessed in various languages that including English and Marathi. To get started, citizens need to send a "Hi" to 8999228999.

The chatbot will entail water bills, house rent, essential municipal services and electricity bill payment amongst other facilities.

Speculations are being made that BMC elections will transpire in mid-April. The public hearing on the draft ward boundaries was recently concluded.

The number of wards has recently increased from 227 to 236. The corporator's term will end on March 7 post which an administrator will be appointed.

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