On Thursday, May 5, the Praja Foundation Report on Status of Civic Issues released stated that the Brihanmumbai Municipal Corporation (BMC) on average took 48 days in 2021 to solve civic complaints. Based on the account, while the number of complaints it received in regards to civic issues has curtailed in contrast to the last year, its response time has risen.
According to narratives, in 2019 it received 1.28 lakh complaints, the number in 2020 fell to 93,774. This number further dipped to 90,250 in 2021. But, the number of days the civic body took to solve these problems was 30 days, 39 days and 48 days in 2019, 2020 and 2021, respectively.
It has been reported that the foundation complied the complaint data from the 1916 helpline, MyBMC 24x7 mobile app, an online portal on the BMC website as well as the written complaints attained by the complaint officers in wards.
The report further elucidates that Kurla, Dharavi and Malad took the maximum time to solve complaints. Similarly, ward A which includes Churchgate and Colaba recorded the foremost number of per capita complaints in the past decade.
Further, the majority of the complaints were in regards to drainage. In 2021, 16 per cent of the complaints filed were related to it. A considerable number of drain complaints came from Andheri West. Solid waste management and water supply were other prominent issues of complaint.
Once a resident files a complaint, it is sent to the respective BMC department. If the complaint isn't solved in the stipulated time, it is escalated to the higher authorities.
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