Central Railway (CR)'s Dr.Babasaheb Ambedkar Memorial Hospital (BAMH), Byculla, has become the first hospital in Indian Railways to launch a QR Code-Based Real-Time Patient Feedback System, marking a major milestone in digital healthcare.
Dr. Mamta Sharma, Principal Chief Medical Director (PCMD) unveiled the system along with the commencement of dedicated Help Desk Services at a function organised to celebrate Doctor’s Day on July 1, at the hospital. Dr. S. Kanakaraya, Medical Director, Dr. Beena Kumari, CS-II, along with departmental heads, doctors, nursing officers, paramedical staff, and hospital employees were present at the event.
The event honoured the dedicated service of the medical fraternity and reaffirmed the hospital’s commitment to compassionate, patient-centric and technology-enabled healthcare.
Launch of QR Code-Based Real-Time Patient Feedback System – A First in Indian Railways
The QR Code-Based Real-Time Patient Feedback System is a landmark initiative and Central Railway’s BAMH Byculla is the first hospital across Indian Railways to introduce this digital system. It enables patients and attendants to instantly share feedback on hospital services by scanning a QR code with their mobile phones.
This initiative promotes transparency, strengthens patient engagement, and enables hospital authorities to receive timely feedback, identify areas for improvement, and take prompt corrective action for continuous quality enhancement in healthcare delivery.
Doctor’s Day event and commencement of Help Desk Services
The event marked celebration of Doctor’s Day wherein the PCMD felicitated Senior Doctors for exemplary contribution to patient care appreciated the unwavering dedication and humanitarian spirit of the medical fraternity in delivering quality healthcare to railway beneficiaries.
The Help Desk Services were also inaugurated by the PCMD on the occasion. The Help Desk will function during OPD working hours on all working days, providing prompt assistance on OPD registration, appointments, departmental locations, diagnostics, admissions, and discharge procedures. It will serve as the first point of contact, especially benefiting elderly patients, divyangjan, and first-time visitors by ensuring smooth navigation and reducing waiting time.
Central Railway continues to lead in adopting technology-driven, patient-friendly measures to enhance healthcare services for railway employees and their families.
Share
Tweet
