Through its helpline number, the Brihanmumbai Municipal Corporation (BMC)’s has received huge number of complaints related to garbage and debris lying unattended across the city in a span of two months.
Between June 7 to August 12, the civic body registered 4,153 complaints on garbage and 1,365 complaints on debris lying unattended in 24 administrative wards of mumbai.
The civic body’s helpline number had been set up to quicken the response time of such complaints. It is an initiative taken by Maharashtra Chief Minister Eknath Shinde.
An official from solid waste department stated that the CM wanted an interactive forum where complainants could post photographs and mention the location, and subsequently the ward could, after resolving the issue, post a fresh photograph.
Earlier, there was a long process whereby people used to complain on the disaster control helpline 1916, after which the complaint would be forwarded to the ward and then the solid waste management department.
Therefore, the CM suggested to have an interactive complaint management system, where the complaint goes directly to the ward. Shinde has directed the civic officials to resolve complaints within 12 hours.
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