Airtel Promises Faster 4G speeds to Platinum customers through Network Preference

Airtel Promises Faster 4G speeds to Platinum customers through Network Preference

With work from home being the new normal, most people are looking for better connectivity and speed from their broadband and mobile connections. Airtel starting today has announced  ‘Priority 4G Network’ through which it will provide better 4G data speeds for their Platinum mobile customer. Consumers who are on Airtel's Platinum list will get better 4G speed on their smartphone and connected devices.

The telecom service provider has deployed advanced technologies that give its Platinum mobile customers preference on the network. As a result, all Platinum customers will experience faster 4G speeds.

Airtel believes that through this initiative, it will be able to further enhance the digital experience for Platinum customers.

Who are Platinum consumers?

As part of Airtel Thanks program, all postpaid mobile customers on Rs 499 and above plans are designated as Platinum and enjoy a range of exclusive benefits, including a customised Platinum UI on Airtel Thanks app.  

In addition, Airtel Platinum customers get red carpet customer care with preferential service at call centres and retail stores. All Airtel call centres and retail stores have dedicated staff to attend to Platinum customers on priority and cut down on waiting time.

Shashwat Sharma, CMO – Bharti Airtel said: “It has been our endeavour to offer a differentiated service experience to our Platinum mobile customers as part of the Airtel Thanks program. And that’s where we will deliver that ‘extra’ service experience to them, including faster speeds by giving them preference on our 4G network, while continuing to serve each of our 280 million customers with the same passion.”

Apart from this Airtel is also said to be mulling a video conferencing app on the lines of JioMeet and Zoom. This app is expected to be launched soon and through this Airtel plans to offer seamless video conferencing experience to its customers.