The Brihanmumbai Electric Supply and Transport (BEST)’s app-based bus service will have an added feature of ‘Home Reach’ to ensure passengers reach their residences safely.
This move comes keeping safety of women commuters, those travelling to and from work on odd hours, in mind. However, this would be a useful feature to ensure safety of students, and senior citizens as well.
For this, BEST App users will have to provide information such as their home address and emergency contact numbers. Apart from this, they also need to select a live location option. By doing so, the BEST control room will track their movement to ensure if they reached home safely.
The feature will be available for those travelling by BEST premium/luxury buses only. Though the fares of the premium buses will be higher than the regular ones but this will be finalised by the operator along with the routes. By the end of 2022, as many as 100 luxury buses are expected to be introduced in the city.
Initially, the transport body will introduce 30 premium buses that will be aimed to target office-goers and will be operated in the business district locations, including Bandra- Kurla Complex (BKC) and South Mumbai.
Official stated that if they do not reach their destination in a stipulated time, the control room will call the passengers to check on their whereabouts. In case the passenger does not respond to the calls, their emergency contact number will be contacted by the control room.
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