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Digilockers- Central Railway’s Positive Step Towards Digitization

Digilockers by Central Railways increase non-fare earnings and provide the best service to its passengers.

Digilockers- Central Railway’s Positive Step Towards Digitization
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During the financial year 2021-22, the revenue in the Non-Fare Revenue account has been INR 40.41 crores as compared to INR 20.92 crores during the financial year 2020-21, which is an increase of 93.16 per cent. This is the highest ever Non-Fare Revenue in any financial year by Central Railways (CR).

It has also set a fine example of the combination of better and modern amenities for the passengers and also enhancement of railway revenue through various non-fare revenue concepts like Digilockers, Personal Care Centres, e-bikes, and e-charging points etc.

One of the most successful ventures among these has been the provision of Digilockers. Mumbai Division has successfully implemented the concept of Digital Smart Cloak Rooms (Digilockers) at Chhatrapati Shivaji Maharaj Terminus Mumbai, Dadar and Lokmanya Tilak Terminus stations under the New, Innovative Non-Fare Revenue Ideas Scheme (NINFRIS).

CR has a total of 560 digilockers including 300 at CSMT, 160 at Dadar and 100 at LTT. These self-operated digilockers are passenger-friendly, easy to use and transparent in operation.

The procedure to store luggage is as follows:

1) Touch to Start- Store

2) Enter Name/PNR/Mobile number

3) Select Locker Size and Number of bags

4) Make the Payment-@ INR 30 per bag to the machine

5) Locker gets open, passengers can put bags inside and close the locker

The procedure for collecting the luggage is also very simple:

1) Touch to Start-Retrieve

2) Show barcode on receipt to the scanner

3) Locker gets open, and the passenger can collect the luggage and close the door.

This concept is gaining popularity which is evident from the fact that an average of 235 passengers per day make use of digilockers. During the period April-2021 to March-2022, digilockers have registered earnings of INR 31.6 lakhs.

This has helped to generate substantial non-fare revenue for Railways along with providing improved Cloakroom service through secure lockers & digital payment facility.

Many more such initiatives under Non-Fare Revenue are being taken which will benefit the passengers and fetch sizable revenue for Railways.

Also Read: Central Railways: Providing Thrust To Digital Booking, Commuters Opt For UTS Mobile Ticketing

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