The city witnessed heavy rainfall which did not affect railways and traffic much but flight operations remain affected. As the main runway is not yet operational, a total of 56 flights have been diverted. Many passengers are stranded at the airport for over 12 hours.
— CSIA (@CSIAMumbai) https://twitter.com/CSIAMumbai/status/910398867379589121">September 20, 2017
However, many of the airlines have assured passengers of 100 percent refund and will also waive the charges against the bookings. They have suggested passengers cancel their reservations online and claim a refund via email.
Vistaara waives airfare charges
Important information for customers travelling to/from BOM, in view of unfavourable weather & runway restrictions at BOM https://t.co/SNCjdotlrC">pic.twitter.com/SNCjdotlrC
— Vistara (@airvistara) https://twitter.com/airvistara/status/910317861809176576">September 20, 2017
Spice Jet does the same
https://twitter.com/hashtag/MumbaiRains?src=hash">#MumbaiRains In view of Runway Closure/ Weather in Mumbai , we are offering full refund on No-show requests. (1/2)
— SpiceJet (@flyspicejet) https://twitter.com/flyspicejet/status/910394111563153409">September 20, 2017
And waiver in change/cancellation fee for passengers travelling to/from Mumbai dated 20th Sep’17. (2/2)
— SpiceJet (@flyspicejet) https://twitter.com/flyspicejet/status/910394196485300226">September 20, 2017
Air India promises refund
And waiver in change/cancellation fee for passengers travelling to/from Mumbai dated 20th Sep’17. (2/2)
— SpiceJet (@flyspicejet) https://twitter.com/flyspicejet/status/910394196485300226">September 20, 2017
refund charges for travel from/to BOM for Dom/Intl flts, stand waived on all tkts issued on/before 19th Sep'17 for travel on 20th Sep’17 2/2
— Air India (@airindiain) https://twitter.com/airindiain/status/910393865856720897">September 20, 2017