In view to provide better service to Mumbaikars, Mumbai Metro One on Monday, May 1, launched a quick response customer care service through WhatsApp for the commuters.
This facility will be actively available between 6:30 am and 10:30 pm. Moreover, Mumbai Metro One, which operates between Versova and Ghatkopar, has assured to resolve all queries within 72 hours of receipt. The Mumbai Metro One Call Centre will contact the commuters for further assistance based on the query.
The queries and complaints can be messaged to 9930310900 to get a redressal. For ease of commuters, Mumbai Metro One has arranged to place QR codes at all customer care counters at the stations for easy scanning to reach Mumbai Metro One WhatsApp page.
This service will be in addition to the existing channels in place to service queries and complaints of the commuters. The existing modes are customer care desks at all the metro stations, call centre (022-30310900), email (customercare@reliancemumbaimetro.com) and social media.
The operators of the metro link in a statement have assured that the commuters will be able to get faster response in terms of immediate acknowledgement from Mumbai Metro One when reached via WhatsApp.
With this, it aims to provide a platform for immediate and personalised support.
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