Mumbai Local News: 2.70 lakh passengers booked tickets with Mobile UTS Sahayaks, generating INR 3.54 Cr revenue in 4 months

Central Railway (CR) has always been at the forefront in providing ease of ticketing for its passengers through ATVMs, UTS system, Mobile UTS etc.

One of the most passenger-friendly and fast ticketing initiative has been the introduction of Mobile UTS Sahayaks.

Introduced o­n Mumbai Division at CSMT o­n October 31, 2025, the Mobile UTS Sahayaks have proved to be a convenient option for booking of tickets by registering a sale of 1.89 lakh tickets till February 28, 2026 and earning an amount of INR 3.54 crores.

They have ensured transportation of 2.70 lakh passengers in a period of 4 months, through their o­n-the-spot booking of tickets system.

The month of February tops the list with booking of 53,033 tickets, 72,783 passengers and earnings of INR 1.08 crores. This initiative is gaining popularity with the ticket sales, passengers and earning figures increasing steadily.

The details are as below:

There are presently 3 M-UTS Sahayaks (as they are known) operating at CSMT. They are provided with a mobile phone and a small ticket printing machine strapped o­n themselves. These M-UTS Sahayaks go from person to person waiting o­n the concourse or in the holding areas or o­n railway premises and issue tickets o­n payment of the ticket fare. Alternatively, they are also permitted to sit inside counters and issue tickets. Passengers have the option of digital or cash payment.

In addition to CSMT, Mobile UTS Sahayaks have also been introduced at New Delhi, Kolkata, Bengaluru & Chennai railway stations o­n Indian Railways.

The facility of Mobile UTS Sahayaks is yet another initiative by Central Railway in easing ticketing facilities especially during festive seasons and thereby providing better facilities to its passengers

Passengers are being encouraged to avail the services of Mobile UTS Sahayaks as it is convenient and time saving.