Central Railway’s (CR) Mumbai Division in a bold and decisive move to elevate travel experience, while prioritizing the safety and comfort of passengers, conducted Focused Ticket Checking Drives in 1st Class Coaches of Suburban Trains to curb irregular travel and uphold the standards of its 1st Class suburban commuters starting Monday, June 16, 2025.
In response to persistent complaints received regarding unauthorised travel in 1st Class compartments, ticket-checking squads of Mumbai Division accompanied by RPF personnel were strategically deployed inside the First Class compartments of suburban local trains during peak hours. Morning and Evening peak hours checks were conducted in First Class coaches on end to end basis randomly on trains in Main line, Harbour line and Trans-Harbour lines.
The Special team comprising of 41 Ticket checking personnel and 7 RPF personnel per shift, conducted checks in 103 suburban services, from June 16, 2025 to June 24, 2025. A total of 984 cases of irregular travel were detected and an amount of INR 3.18 lakhs were realised as penalty.
One of the key outcomes of this initiative was the remarkably low incidence of irregular travel in trains where checks were conducted, highlighting the strong deterrent effect created by the visible presence of Ticket Checking staff in the coaches and increase of more than 10% in revenue from ticket window sales
There was also a significant drop in complaints related to irregular travel in First Class during the inspection period.
Giving an encouraging response, many First Class passengers expressed appreciation for the proactive efforts of the Railways and several even supported the deployed ticket-checking staff in identifying unauthorized travellers and aiding in the recovery of penalties.
Central Railway appeals to all commuters to travel with valid tickets or passes and contribute towards a smoother and fairer journey for all.
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