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The BMC recently announced a footpath challenge wherein the authorities will fix the footpaths that are currently blocked or unable for walking. The authorities at the time mentioned having fixed 85 footpaths across the city

Today, an interesting revelation has emerged on Twitter, where a complaint was lodged by Twitter user @AkshitaSinghB along with pictures on the 12th of August, 2019. 

While BMC had responded on it earlier, it is only today, i.e. four months later, mentioning that the footpath has been fixed. This goes to show that despite engaging social media teams for clearing out essential public grievances, the authorities have been somewhat lax when it comes to attending to complaints.

However, it must be noted that this particular area, Borivali West, was not part of the BMC’s footpath challenge plan. Perhaps this suggests the need for the authorities to make this a city-wide plan rather than limiting it to a few areas of the metropolitan city. 

The official Twitter account of Ward-RN of Municipal Corporation of Greater Mumbai is also in touch with the user, redirecting a second complaint to the relevant jurisdiction. The Brihanmumbai Municipal Corporation also conducted a pothole challenge recently using the MyBMC Pothole FixIt app for mobile devices. Under this plan, if the complaint wasn’t resolved within 24 hours, the complainant would receive a Rs 500 cash prize from the BMC. 

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