Days after the Mumbai Traffic police issued fresh orders for auto and taxi drivers, it has come to light that the Tardeo Regional Transport Office (RTO) has sent notices to the 263 errant cab drivers across the city, who allegedly refused short-distance passengers or were found to be overcharging in the last 50 days.
An official stated that around 400 Mumbaikars called the helpline in the last 50 days. Of these, 137 cases were sorted out on the spot and a notice was sent to the remaining 263 drivers.
A member of the special squad said all members have been specially trained. This decision has been taken to ensure that Mumbaikars can travel hassle-free by taxis and autos.
According to RTO officials squad members also interact with taxi drivers and counsel them, apart from explaining the rules of the Motor Vehicles Act (MVA) to them. Drivers are also cautioned against rude behaviour, overcharging and refusal to ply.
In addition, the authorities have collected INR 30,000 as fines from drivers for misbehaving with passengers, overcharging and refusing to ply short distances.
For those unversed, as per the new rules, if taxi drivers refuse to ply for a short distance, Mumbaikars can directly call the special teams formed by the Tardeo RTO.
Earlier, a special squad was formed by the Tardeo RTO on September 1, 2022, to keep a check on errant taxi drivers.
How to register a complaint?
A team has formed for cracking down on the errant cabbies of the city. For this, members of the team continuously visit crowded spots, including railway stations and markets.
Police have allotted three officers for this team and with a special vehicle they can go to any part of the city.
Moreover, authorities had also issued a helpline number. Anyone can contact this special team at 9076201010 (7 am - 7 pm).
He added that after 7pm, passengers can complain via WhatsApp or text message on the same number, or send an email to mh01taxicomplaint@gmail.com.
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