Central Railway has always been at the forefront in providing ease of ticketing for its passengers through various measures like, UTS system, Mobile ticketing apps like Rail one etc. The latest addition to ticketing facility is the Mobile UTS Sahayaks.
Central Railway introduced this facility at Chhatrapati Shivaji Maharaj Terminus(CSMT) on 31.10.2025 with 3 Sahayaks catering to passengers waiting for purchasing tickets. Considering the anticipated rush of passengers during the summer season and positive response, 5 more Sahayaks were added in January 2026 making the total no of M-UTS Sahayaks to 8.
During the period 31st October to 30th April 2026, these M-UTS Sahayaks have been instrumental in issuing 3.86 lakh tickets to 5.40 lakh passengers and adding a significant amount of Rs.6.89 crore to Central Railway’s commercial revenue by going from passenger to passenger and providing easy and fast ticketing service.
A total of 1.25 lakh tickets have been issued to 1.72 lakh passengers in April alone collecting revenue of Rs.2.22 crores.
The M-UTS Sahayaks as they as known are provided with a mobile phone and a small ticket printing machine. These M-UTS Sahayaks go from person to person at the concourse or in the holding areas or on railway premises and issue tickets on payment of the ticket fare. Alternatively they are also permitted to sit inside counters and issue tickets. Passengers have the option of digital or cash payment.
This initiative of Central Railway in addition to providing fast and convenient ticketing facility has also helped curb ticketless travel. Easy availability of tickets on the spot has brought down the number of persons travelling ticketless due to long ticket queues and heavy rush of passengers.
The facility of Mobile UTS Sahayaks is yet another passenger-friendly initiative by Central Railway in easing ticketing facilities and thereby providing better facilities to its passengers.
Passengers are being encouraged to avail the services of Mobile UTS Sahayaks as it is convenient and time saving.
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