Mumbai has received 7,675 pothole complaints since June. The number has gone up this year. Last year during the same period, 6,500 complaints were filed. The Brihanmumbai Municipal Corporation (BMC) has resolved 6,498 complaints so far. But 1,178 complaints are still pending.
On Saturday alone, August 2, 204 new complaints were received. Also, 81 complaints were reopened. BMC noted that 544 complaints were passed to other agencies. Around 1,871 complaints were found to be unrelated to potholes.
Mumbai has 24 municipal wards divided into seven zones. These include the island city and eastern and western suburbs. Some of the most high-profile wards are A (Churchgate, Colaba), D (Malabar Hill, Altamount Road), G South (Worli), and H West (Bandra West).
These areas have important government offices, private firms, and homes of politicians, celebrities, and industrialists. The chief minister and deputy chief minister live in Malabar Hill. Mukesh Ambani’s home is on Altamount Road. The BMC headquarters is in Churchgate.
In A ward, 64 complaints were filed, followed by 116 in ward D, 116 in ward G south, and 214 in ward H west. In the remaining 20 wards, 7,111 pothole complaints were made, with an average of 355 complaints per ward.
The following four wards together make up 38.26% of the total pothole complaints in the city. They also contribute 33.12% of Mumbai’s yearly property tax collection:
1. S Ward (Bhandup, Kanjurmarg, and Powai) recorded the highest with 1,499 complaints. Out of these, 847 were fixed, but 652 are still unresolved.
2. K West (Andheri West) saw 712 complaints. 657 were resolved, while 64 remain.
3. K East (Andheri East) reported 393 complaints.
4. H East (Bandra East, Khar East, and Santacruz East) had 312.
As per reports, most complaints are about asphalt and paver block roads. These types of roads get damaged faster in the rainy season. BMC is using mastic to repair these roads. Each of the 227 BMC wards has a road engineer. They check 10 to 15 km of roads daily and are expected to fix complaints within 24 to 48 hours.
People can report potholes using the "My Pothole Quick Fix" app, BMC’s disaster helpline, or through social media.
This year, BMC has allocated INR 154 crore for pothole repairs. Last year, it had allocated INR 205 crore. Mumbai has 2,050 km of roads. Of these, 1,333 km have been concreted. The remaining roads will be rebuilt under an INR 17,000 crore project. Phase I will cover 320 km of roads. Phase II will rebuild 378 km.
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