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NMMC re-activates centers for complaints related to COVID-19 treatment bills

The civic body has also issued a helpline number where patients’ families can approach if they are charged over the permissible rate while getting the treatment for coronavirus.

NMMC re-activates centers for complaints related to COVID-19 treatment bills
SHARES

The Navi Mumbai Municipal Corporation (NMMC) has reactivated its COVID-19 Bill Complaint Centre after the rise in positive coronavirus cases. The centre will solve inflated bills related to issues in private hospitals.

The civic body has also issued a helpline number where patients’ families can approach if they are charged over the permissible rate while getting treatment of coronavirus. The helpline number is 022-27567389.

In addition, there is also a WhatsApp number 7208490010 which is available during office hours for easy communication of the citizens.

Based on the notifications, the civic body had given Instructions to all the hospital managements through the nodal officers appointed by the corporation in each hospital to charge accordingly.

Last year, the grievance redressal cell, which had run the guidelines issued by NMMC commissioner Abhijit Bangar, provided great help to COVID sufferers by solving bill-related issues. In some cases, hospitals were asked to return the excess money charged from the patients.

The Public Health Department of the Government of Maharashtra had issued notifications on May 21, 2020, and August 30, 2020, for the health care providers (various hospitals, nursing homes, dispensaries) registered under the Bombay Nursing Homes (Amendment) Act 2006 to provide medical services to patients infected with COVID-19. It had also fixed charges for different tests and medical facilities.

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