The Regional Transport Office (RTO) have received over 150 complaints within a month of resuming grievance service against auto and taxis on WhatsApp.
Until July 31, a total of 154 complaints have been lodged with the RTO in Mumbai. Among these, 59 complaints are associated with this specific office. The complaints are divided between auto rickshaws and taxis, with 53 complaints related to auto rickshaws and six concerning taxis.
In response to this, show cause notices have been issued to 54 license holders. Of these, 99 licensees have been suspended for 15 days for refusing to pay rent without valid reasons. Along with this, the license of two licensees has been suspended for 10 days for misbehaving with the passengers, charging more fare than the meter.
A total of five complaints were discovered to have been wrongly registered, and the complainants have been duly informed. Furthermore, the licenses of 15 individuals have been suspended for 15 days, and these vehicles have been blacklisted within the Vehicle 4.0 system. The Regional Transport Officer’s office has been actively communicating the actions taken regarding these complaints through WhatsApp and the provided email address.
This move is aimed at improving passenger experiences and addressing issues related to autorickshaw and taxi services, license holders can now conveniently file complaints via WhatsApp.
Citizens can just share their complaint on WhatsApp with vehicle number, place and time with photo. As soon as the complaint is registered, necessary action will be taken after thorough investigation.
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