Vashi resident Ashok Shivpuri had paid 85 per cent of the total amount after booking a flat in Arihant Sparsh in 2010 and the possession was going to be in December 2012. However, the builder delayed the possession by a year and half and had not implemented many things that he had offered in his booklet and other promotional material.
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Shivpuri had approached the local district consumer forum stating that after getting possession, it lacked facilities like grand entrance lobby, swimming pool, terrace garden, club and gym which was mentioned in the brochure. The district forum accepted his arguments but just gave him a compensation of ₹25,000. He then approached the State Consumer Commission and with regards to this complaint, the National Consumer Disputes Redressal Commission (NCDRC) recently ruled out that a builder should fulfil all the promises that he has stated in the brochure or promotional material which persuades the person to buy the flat.
Only after he approached the State Consumer Commission, he was given a compensation of ₹3 lakhs.
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