The Ministry of Social Justice and Empowerment, on Monday, December 13, 2021, will launch a National Helpline Against Atrocities (NHAA) which will be made available round the clock on toll-free number 14566 across the country in Hindi, English and regional language of the respective states and UTs.
One can access the helpline by making a voice call or VOIP either from a mobile or landline number of any telecom operator across the country. It is also available as a web based self-service portal.
The main objective of the helping is to generate informed awareness about the various provisions of the Prevention of Atrocities (PoA) Act, 1989 and the Protection of Civil Right (PCR) Act, 1955 that are aimed at ending discrimination and provide protection to all, the helpline ensures that every complaint is registered as FIRs, relief is provided, all registered complaints are investigated and all chargesheets filed are prosecuted in the Courts for decision - all within the given timelines in the Act.
Grievances redressal and a tracking system has also been planned by the ministry. A Docket number is given for each complaint received from Victim/Complainant/NGOs regarding non-compliance of the POA Act, 1989 and the PCR Act, 1955. One can track the status of the grievance by complainant/NGOs online.
Any inquiry is replied by IVR or operators in Hindi, English and respective regional languages. Every provision of the POA Act, 1989 and the PCR Act, 1955 related to victim is monitored and compliance is ensured by triggering communication or reminders with State/UT implementing authorities in the form of sending messages or e-mails. Ministry hopes that the Helpline adopts the concept of single point of contact and becomes an efficient feedback system.
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