Two more Regional Transport Offices (RTO) in Mumbai have launched a helpline for citizens to complain against erring autorickshaws and taxis in their region.
Months after Wadala and Tardeo RTOs took this initiative, the Andheri and Borivali RTOs, which werein the process of launching similar services during that period, have started their helpline numbers this week.
If reports are to be believed, the Mumbai Rickshawmen’s Union in July had identified 86 unauthorised shared autorickshaw stands in the western suburbs of the city.
With the launch of these two new lines, all the four RTOs, that is MH01, MH02, MH03, and MH47 have started their helpline for complaints about autorickshaw and taxi problems.
Ashok Pawar, who heads the Andheri and Borivali RTOs clarified that they can also send their complaint on WhatsApp on the same number.
Pawar said that the RTOs are carrying out drives against erring autorickshaws on share routes and normal fares. These actions will continue, and they have also started acting on complaints received on the new helpline.
Besides, the RTOs have also started pasting stickers on the autos mentioning the email address and the phone numbers of the RTO helpline.
Moreover, the RTO has also started sending surprise flying squads across various auto rickshaw stands and has been acting against erring autorickshaw and taxi drivers. The action by the squad is in coordination with the Mumbai Traffic Police.
Some of the places where the RTO launched its flying squad include Kurla, Kandivali, Mulund.
Read More: Mumbai RTO Receives Over 150 Complaints Via WhatsApp
Share
Tweet
