Flyers now will be able to cancel flight tickets within 24 hours of booking for free provided there are atleast four days left for the scheduled departure.
On Tuesday, the civil aviation ministry issued a draft messenger and specified the same. As per the new set of rules, the ministry will aim to enhance air traveller rights and passengers will also be entitled to a refund in case of delayed flight for over four hours. Along with this, in case of a missing a connecting flight cause by a delay, travellers will recieve a fund of anywhere between ₹5,000 and ₹20,000.
The ministry will keep the draft open for public consultation for 30 days.
If a passenger is informed about the cancellation of his flight less than two weeks before and up to 24 hours of the scheduled departure time, the airline must offer an alternative flight that allows the passenger to depart within two hours of the booked scheduled departure time or allow the refund of his ticket, as may be acceptable to the passenger,” a draft rule read.
As per the charter, if any flight is stationed on the tarmac for more thn 60 minutes, then the passengers must be provided with hot snacks and beverages free of cost.
Moreover, if a passenger is denied boarding due to over-booking, the airline is liable to pay a compensation of ₹5,000 or more, depending on the ticket value. In case any baggage is lost, delayed or damaged, the limit of liability to be paid will be the same for both international and domestic passengers. The minimum compensation will be: ₹3,000 per kg for loss of baggage, ₹1,000 per kg for delay and ₹1,000 per kg for damage,” another draft rule stated.
Civil aviation secretary RN Choubey told Hindustan Times,
Travel portals will be regulated for the first time under this charter.”
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