BEST passengers file complaints over irregular bus timings

Accordingly, the organisation received 35-40 complaints but the issues are yet to be resolved. In response, the complainants have raised the question about when will the issues be resolved

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The Brihanmumbai Electric Supply and Transport (BEST) has turned out to be one of the most sought modes of public transport thanks to the revision of fares and the connectivity it offers. While the bus service has become economic and connects the city where the rail service isn't available, BEST is posed with its own fair share of problems.

The transport wing has been infamous for its irregular timings, ill-behaved conductors and drivers, amongst various other problems. In order to solve the issues, Consumer Guidance Society of India (CGSI) had launched an initiative in August. The passengers were asked to file complaints if they faced any troubles while travelling in a BEST bus.

Accordingly, the organisation received 35-40 complaints but the issues are yet to be resolved. In response, the complainants have raised the question about when will the issues be resolved. 

Majority of the passengers complained that buses do not arrive as per their scheduled time. They also pointed out that due to the delay in the arrival of buses, they are forced to stand in queues for too long which results in crowded and uncomfortable transportation. Due to which, the commoners are forced to pay the extra money and travel via taxis and cabs.

The passengers complained that the bus on route number 122 was irregular during its scheduled journey at night. Some passengers pointed out that the bus running on route number 259 does not halt on Bangur Nagar stop, forcing the passengers to take detour. The passengers from Dattani Park demanded that BEST should take a look at the frequency of buses running between Dattani Park and Kurla.

All of the complaints were filed with the Consumer Guidance Society by the groups of passengers but there was no action taken against the issues. In the meantime, an independent citizens' forum, Aamchi Mumbai Aamchi BEST (AMAB) asked BEST to run additional long route services, which could work a substitute to the existing railway and Metro corridors.

The activists also urged the transport corporation restart services on 90 long routes that had been cancelled after they were reportedly found to be making heavy losses.

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