Railway Protection Force team has launched ‘Meri Saheli’ and ‘Smart Saheli’ operation for focused action on the security of women travelling in long-distance trains and suburban trains respectively. These teams counsel about precautions to be taken for safety and security during the journey.
RailMadad helpline 139 - RPF staff render assistance through this RailMadad helpline to the passengers or attend to their complaints and ensure real-time redressal.
The Central Railways has installed 605 CCTV cameras in 2021 making a total of 3,122 CCTV cameras installed at its suburban stations to keep watch on antisocial elements, etc. Lighting at 12 various locations at nine stations has also been improved viz. Kurla (2), Thane, Kalwa, Kalyan, Asangaon, Shahad, Ulhasnagar (3), Atgaon and Titwala.
Central Railway is also making arrangements with Railtel for the provision of CCTVs under the Video Surveillance System (VSS) at all stations for which tender is being finalised shortly.
In addition, block spots have been identified and staff have been deployed at vulnerable points for snatching cases. Commuters of Mumbai suburban are being sensitized to desist from footboard travel and to avoid the use of mobile phones while travelling near doorsteps. Awareness messages are also played regularly in running suburban trains over the public address system.
On average 110 suburban services are escorted daily over Mumbai Division and 105 mail/express trains are being escorted over Central Railway. Train escort personnel are also being deployed in night bound trains passing through vulnerable sections. Five special teams have been formed in Mumbai Division to improve the safety and security of passengers, especially women passengers.
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