BMC launches Pothole Quickfix app to tackle Mumbai’s monsoon road woes

The Brihanmumbai Municipal Corporation (BMC) has launched an app called 'Pothole Quickfix' to solve the complaints of potholes in Mumbai.

Along with this, the civic body has launched a dedicated WhatsApp chatbot (number: 8999228999). Both platforms aim to make pothole reporting faster, easier, and more transparent for citizens.

The initiative is part of BMC’s Smart Mumbai campaign, which aims to digitise public services. “Mumbai’s citizens deserve safe roads and efficient services.

Citizens can complain

Using this app, citizens can complain about potholes. However, in the last few years, BMC has created digital portals or mobile applications to streamline the complaints of citizens.

In 2019, BMC launched a digital portal called `My BMC Pothole Fixit`, which was also used by the civic body to enable filing complaints about potholes during the 2024 monsoon season.

How to register complain?

Launched on June 9, 2025 by BMC Commissioner Bhushan Gagrani, the app allows residents to report potholes with just a few clicks. Users can upload a photo, tag the location, add a brief description and submit the complaint, all within five steps. The complaint is then routed directly to the concerned department, triggering immediate action.

The app also allows users to track the status of their complaint, check estimated repair times, and even give feedback once the work is completed. If users are unhappy with the response, they can reopen the complaint.

Apart from the app, residents can also use the WhatsApp chatbot by sending keywords like “Pothole” or “PT” (in English), and “खड्डा” or “ख” (in Marathi) to the BMC number. This offers another easy way to raise complaints, especially for those not using the app.

The BMC has pledged to fix reported potholes within 48 hours. If repairs aren’t completed on time, the issue is escalated to senior officials. Citizens can track the status of their complaints via the app and receive SMS updates until the issue is resolved. Once the work is done, users can rate the repair quality or reopen the complaint if unsatisfied.

BMC engineers will track the complaint

The complaints will be tracked by 227 secondary engineers appointed in each electoral ward and will be monitored round the clock. The work of filling the potholes will be done as soon as possible. Citizens can reopen the complaint within 24 hours, if they are not satisfied with the resolution on the ground.