'A problem is a chance for you to do your best.' BEST bus serving entire Mumbai city is undergoing a major problem, BEST's transport service have incurred a huge loss. Mumbaikars have huge expectation with the BEST.If you ask any regular bus commuter what is the biggest issue experienced when it comes to BEST buses, chances are you will get punctuality as your answer.
Commuters number is falling , they have a choice of better, reasonably priced alternatives. BEST has taken the problem sternly, thus from 4th september depots of Colaba, Backbay, Worli,Wadala, Bandra to arrange Direct visit service for commuters at 11.00 a.m. During this session, commuters are open to speak up their grievances related to BEST services and it shall rectify it.