Mumbai Police started a hotline service '100' for the citizens to seek assistance and find solutions to their grievances. The emergency number receives a lot of calls all the time. However, the rate at which the Mumbai Police receives complaints on the hotline has risen by 120 percent in 2017.
In 2017, Mumbai Police received a total of 15,800 complaints on the emergency number.
This service began keeping in mind the safety of a common man, where one could complaint using the emergency hotlines on 100 and 103. About 70 operators work in two shifts of eight hours each to attend the calls received by these numbers. This information was revealed in an RTI report filed by Shakeel Ahmed Shaikh and proved greatly significant for the Mumbai Police to under the effectiveness of the emergency numbers.
Further, the RTI report also mentioned that the Mumbai Police Control Room received 7,278,046 calls on 100 and 136,349 calls on 103 number in 2016. While the figures were 15,805,791 and 76331 in 2017, respectively.
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