Maha Mumbai Metro has set a new national record. 51,991 tickets were booked using WhatsApp on a single day. This is the highest single-day WhatsApp ticket usage by any metro in India. The milestone marks a major achievement in digital ticketing.
The record was set on Metro Lines 2A and 7. 19% of all tickets were booked through WhatsApp. This is the highest share of WhatsApp ticketing in the country. 44% used the National Common Mobility Card (NCMC). Only 2% used the mobile app. Paper QR tickets made up 35%.
*Highest WhatsApp ticketing share among all Metros in India!*
— Dr. Sanjay Mukherjee (@DrSanMukherjee) May 5, 2025
Happy to note Maha Mumbai Metro, a fully owned subsidiary of MMRDA, is leading the way in transforming urban mobility through digital innovation. One such effort — WhatsApp Ticketing, launched on 11th October 2024 —… pic.twitter.com/oYbw57EIzQ
The WhatsApp ticketing service was launched on October 11, 2024. It was part of a larger plan to make metro travel smarter, faster, and greener. The service became popular quickly.
Digital ticketing is growing fast in Mumbai. Commuters use WhatsApp to buy tickets instantly. It is simple to use and helps reduce paper use. In April 2025, 65% of all metro riders used digital methods.
महामुंबई मेट्रोचा विक्रम! देशातील सर्व मेट्रो पैकी सर्वाधिक व्हॉट्सअॅप टिकिटिंगचा वापर
— MMRDA (@MMRDAOfficial) May 6, 2025
मा. आयुक्त, डॉ. संजय मुखर्जी, भाप्रसे, एमएमआरडीए यांच्या दूरदर्शी नेतृत्वाखाली, एमएमआरडीए ची उपसंस्था असलेल्या महामुंबई मेट्रोशहरी प्रवासात आमूलाग्र परिवर्तन घडवत आहे.
११ ऑक्टोबर २०२४ रोजी… https://t.co/EuZY1EExnZ
Metro Lines 2A and 7 also saw a ridership record. On the same day, 292,575 people used these two lines. This was the highest daily ridership so far. The busiest stations were Gundavali and Andheri West. These stations had the most foot traffic. They also had the highest number of digital ticket sales.
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