You can now file complaints against private bus operators for overcharging during Diwali vacations

Transport commissioner’s office has also made an appeal to passengers to register their complaints on the department’s helpline number 02262426666 or log in to www.transport.maharashra.gov.in

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During festive times, many people opt for private buses to reach their destination, but many times, sensing the need, private bus operators overcharge. In order to rectify this system, the state transport commissioner’s office has asked its officials to take strict action against private operators who demand excessive fares.

In order to make it more effective, Regional Transport Offices (RTOs) across the state have been directed to carry out a random check of private buses to curtail overcharging. Besides this, the transport commissioner’s office has also made an appeal to passengers to register their complaints on the department’s helpline number 02262426666 or log in to www.transport.maharashra.gov.in.

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Acting on Bombay High Court’s directives (HC), in the month of April, the state government fixed the upper fare bracket for private bus operators. The latter has been allowed to charge 50 per cent more per kilometre as fare compared to the fare by state-owned Maharashtra State Road Transport Corporation (MSRTC) buses. One of the officials said that their flying squads have been asked to keep a track of private bus operators who charge excessive fares during Diwali vacations.

According to RTO officials, the bus operators could be fined at least ₹4,000 if found guilty of charging beyond the maximum fare limit. MSRTC has already hiked its fares for buses plying between November 1 and November 17 by 10 per cent.

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