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BEST announces detailed redressal mechanism for power bills

BEST on Thursday, July 23, has announced a detailed mechanism in order to address the grievances of the customers who have received exorbitant electricity bills.

BEST announces detailed redressal mechanism for power bills
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The Brihanmumbai Electricity Supply and Transport (BEST) on Thursday, July 23, has announced a detailed mechanism in order to address the grievances of the customers who have received exorbitant electricity bills.

How to get your grievances addressed?

You can write a mail regarding billing issues at customercare@bestundertaking.com. Moreover, you can see the details of your bill at http://dashboard.bestundertaking.net or www.bestundertaking.com. Besides, BEST has also appointed divisional engineers in nine civic wards in Mumbai in order to cater to the complaints by the consumers and also has shared their email addresses where one can send complaints sitting at home.

One can also send emails to the divisional engineers from A, B, C, D, E, F-south, F-north, G-south and G-north wards. For A-ward, the email will be deccaward@bestundertaking.com while for B ward it will be deccbward@bestundertaking.com and for F-south ward, it will be deccfsward@bestundertaking.com and so on.

The hike in the power bills:

As a part of the decision of the government to relax the lockdown norms, the electricity bill companies have finally been able to take readings and have been sending bills on the basis of meter readings.

In the past, several consumers of Tata Power, Adani Electricity Mumbai Limited (AEML), the Brihanmumbai Electric Supply and Transport Undertaking, and the State-run Maharashtra State Electricity Distribution Corporation Limited (MSEDCL), have demanded an answer for the hike in power bills. In some cases, the bills were for more than ₹10,000. The city of Mumbai has nearly 32 lakh residential power consumers and around eight lakh commercial consumers.

Although the power companies have retaliated stating that the high electricity bills are mostly because power utilities have been able to check meter readings in June after over two months, the bills are unusually high given that the power consumption was the same earlier in several households.

Meter readings had been discontinued since March 22, as per the Maharashtra Electricity Regulatory Commission (MERC) directive. Instead, during the lockdown, the people were billed based on their average consumption of December, January and February.

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