The Brihanmumbai Electric Supply and Transport (BEST) on Thursday, April 27, issued fresh regulatory orders stating that people are prohibited from indulging in loud conversations on mobile phones and accessing audios/videos on mobile devices without headphones while travelling on its buses.
Citing the reason behind this decision, BEST spokesperson stated that it is to avoid inconvenience to co-passengers.
Moreover, this development came after the transport body received frequency of complaints from passengers.
Under the new regulation, all passengers travelling on BEST buses, the public transport service for Mumbai and neighbouring cities, are required to use headphones while watching videos or listening to an audio on their mobile devices.
The spokesperson said BEST's buses are public service vehicles and hence, to avoid any kind of inconvenience or trouble caused by anyone to co-passengers, action can be taken under the Bombay Police Act's section 38/112.
The department concerned has been asked to display the notification on all the buses. All staffers working on the BEST buses, including those of the wet-leased vehicles hired from private companies, will be made aware of this new regulation, officials added.
The BEST, which has a fleet of nearly 3,400 buses, provides public transport services in Mumbai and neighbouring Thane, Navi Mumbai and Mira-Bhayander cities. More than 30 lakh passengers travel every day on the BEST buses.
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