The Brihanmumbai Municipal Corporation (BMC) has received 102 complaints within a week of launching Whatsapp Chatbot services to register grievances about nullah cleaning.
However, in its report, the Storm Water Drains (SWD) Department has mentioned that not a single of these complaints is related to improper desilting of nullahs.
Majority of the complaints are regarding floating materials and garbage in the nullahs, the SWD claimed.
Therefore, the SWD has written a letter to the Solid Waste Management (SWM) Department asking it to look into the garbage in nullahs, but the latter has refused to this citing nullahs are not under its purview.
The SWM department was asked to deploy ward wise agencies to address such complaints. But officials of the SWM which comes under another additional commissioner, refused to intervene.
For those unversed, the civic body started the complaint redressal number after instructions from Chief Minister Eknath Shinde.
The service started on June 1 and within a week there were 278 complaints. But the SWD said that only 102 complaints were related to major nullahs which come under the department. Out of it, 50 per cent complaints were from the eastern suburbs. At least 89 of the complaints were closed after resolving the issue, while work on resolving 13 is going on, said a BMC official.
It is pertinent to note that the BMC removed 11.52 lakh tonnes silt from nullahs and rivers across the city which is 17 per cent more than the targeted quantity. In a remarkable achievement, this year, the process of cleaning started early and they completed a week before the deadline.
Also Read: Mumbai: Citizens can now complain about garbage on WhatsApp
Share
Tweet
