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BMC Launches WhatsApp Helpline for Potholes; Promises a Resolution Within 48 Hours


BMC Launches WhatsApp Helpline for Potholes; Promises a Resolution Within 48 Hours
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As Mumbaikars expect monsoons to take its effect over the coming days, the BMC (Brihanmumbai Municipal Corporation) has announced a new initiative wherein citizens can individually contact road engineers from the 24 wards that come under the civic body. The process is understandably very simple, and citizens simply have to take a photo of the pothole in their area and send it to the appropriate road engineer from the ward.

In addition to directing complaints related to potholes on WhatsApp, the BMC will allow sharing your concerns via the toll-free helpline number 1800-221-293 between 9 AM to 9 PM as well as the MCGM 24/7 app available for mobile devices.

Also Read - This Is How BMC Plans To Tackle The Pothole Problem Of Mumbai 

An official familiar with the matter said that the decision to share WhatsApp numbers of road engineers was taken to help those who cannot access the civic body’s mobile application. The BMC has said that it will fix a pothole-related concern within 48 hours of receiving the complaint. 

Potholes emerge every other day across Mumbai, and the situation is particularly worse during the monsoons. Though the BMC conducted crucial pre-monsoon works on pending projects across the city, individual potholes still exist. By providing access to on-the-ground road engineers, citizens can ensure that the complaint is raised, and hopefully fixed within the specified 48-hour deadline.

Mumbai is eagerly awaiting the resumption of monsoons as the city’s water supply is said to be contingent on the rains. However, authorities have urged the citizens not to panic as there’s reportedly 40+ days of water left in the reserve consisting of seven lakes such as Tulsi, Tansa, Vihar, Modak Sagar, Bhatsa, Upper Vaitarna, and Middle Vaitarna.

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