Ticketing for Phase II Monorail to soon be digital

After observing success in the phase II monorail services, officials have decided to make it hi-tech by going digital and start paperless ticketing thereby providing QR codes.

Ticketing for Phase II Monorail to soon be digital

The phase II of Mumbai Monorail, spanning a total of 19.54 kilometers long, starting from Jacob Circle to Chembur, via Wadala, was opened on March 3, 2019, to the public. The service has been liked by the citizens and it has been noted that the number of passengers on Phase-II has increased significantly.

Since the opening of this new Route, Monorail's daily earnings have grown between ₹4.5-5.5 lakhs and keeping this the increase and success in mind, the monorail administration has now decided to improve the facilities. The civic body, Mumbai Metropolitan Region Development Authority (MMRDA), has taken a step to reduce the use of paper ticketing, thereby promote Quick Response (QR) code ticketing system.

Agencies will be appointed to implement the new ticketing System, after which the passengers will be able to scan the Quick Response (QR) code through their smartphones on Monorail App and book their paperless tickets.

Currently, a monorail ticket costs around ₹60, but if booked through a smart card, commuters are charged ₹50, thereby incurring a loss of ₹10 on a smart card. Moreover, there have been instances where commuters do not return plastic tokens. Hence, with this new aim to go digital, officials expect a decrease in these losses.

Currently, only 32 per cent of the operational cost is recovered through farebox revenue, and so MMRDA officials have also planned to display advertisements on paper tickets, thereby earn revenue, and introduce non-farebox models too. Tenders and bidders who can manage the design, finance, build, operate and tr­a­nsfer model, can show interest to improve the non-farebox revenue can participate in the process until April 11, 2019.