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Mumbai Grahak Panchayat speaks of discrepancies between airlines and passengers

The MGP had earlier done a survey to understand the plight of the passengers and the airlines and have recently come out with the analytical result.

Mumbai Grahak Panchayat speaks of discrepancies between airlines and passengers
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Eighty-five per cent of the passengers whose flights had gotten cancelled due to the lockdown would rather have their cashback than credit coupon option forced upon them by airlines. The Mumbai Grahak Panchayat (MGP), a consumer body, had earlier done a survey on them to understand the plight of the passengers and the airlines and have recently come out with the analytical result.

While more than 90 per cent of the passengers said that they have not received the refund from the airlines, nearly 48 per cent have also categorically confirmed that the credit coupon that was offered to the passengers were also not of the full amount. The MGP Chairperson Shirish Deshpande had spoken to the team of Mumbai Live in the past, where he spoke about the discrepancies faced between the airlines and the passengers, and the web portals in between.

Deshpande had stated that as there has been an absence of clear cut guidelines from the government, the civil administration, in particular. The guidelines that are being followed by the airlines have been vague and faulty. Deshpande also spoke about the airlines stating that when they had been contacted in the past, they had stated that the money was already given back to the web portals, the web portals, on the other hand, said that the money would not be refunded. However, the passenger would be provided with a voucher which he or she can use within a particular time frame.

The MGP chief also spoke about the plight of the airlines stating that it can be understood that these airlines have not been operational for the last couple of months, hence, they are facing financial troubles. However, he added that the money of the passengers should not be used for this reason. Deshpande had advised bringing all the stakeholders in one table to conduct a discussion in order to formulate a plan to address the grievances of the people.

ALSO READ: MUMBAI GRAHAK PANCHAYAT SHEDS LIGHT ON THEIR NEW SURVEY

 

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