'100', the most reliable emergency number that the Police boast about, to make prompt services available for the caller, can now be a troublesome affair. Besides calling the police during the instances of emergency, 100 is also an effective tool to intimate the Police about any illegal activities happening around you. For Prashant, a resident of Oshiwara and Trombay-based Shakil Shaikh, however, resorting to this emergency number and making a complaint was not a very good experience.
This incident dates back to February 21 when a Jogeshwari resident and social activist Prashant Vishwakarma dialed 100 to make a complaint against an illegal hookah parlour running in the Behraam Bagh area. The police arrived at the scene after three long attempts of calling and retreated even without any investigation of the site.
After the Police had gone, Prashant received a call from an unknown number. The caller asked him to not file any complain and settle the case. After Prashant rejected this offer, the caller threatened to murder him. Prashant filed a complained against the caller at Oshiwara Police station.
One more such incident of Police negligence and misuse of personal information of the complainant has come up at Trombay on February 21, when a local resident Shakeel Shaikh was headed out with his son. On his way, he came across DJs playing very loud music. Within a few minutes of Shakeel calling 100, he received a call from an unknown number. The caller, a woman, openly threatened him and asked why he was making the complaint. When Shakeel asked her how she found his number, she told him that she found it on a computer in a Police control room.
After a while, Shakeel received another call. The caller claimed to be calling from Flipkart and asked Shakeel to tell him his address and that they had to deliver a parcel at his place. The caller dropped the call after Shakeel told him that he had not ordered anything at all.
Taking into consideration the above two incidents, it is clear that the Police is putting the lives of complainants in danger. According to the law, the personal information of the complainant, including his or her contact numbers is to be kept confidential at all times.
It is also worth noting that two police officers have been previously suspended for leaking information about the complainant in a case prior to these two. In spite of the gravity of the situation, the Police are often seen to favour such criminals instead of helping those seeking a redressal for their grievances.
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